Contact Us

Thank you for your interest in anbkx.com—your go-to destination for high-quality, safe, and imaginative children’s toys. Whether you have questions about our products, need assistance with an order, want to share feedback, or have any other inquiries, our team is here to help. Below are all the ways you can reach us, and we’ll strive to respond promptly to ensure your needs are met.

Get in Touch Directly

Email Support

For detailed inquiries, order assistance, product questions, or general feedback, email is our most responsive channel. Our customer service team reviews and responds to emails Monday to Friday (excluding major holidays).Email Address: service@anbkx.comResponse Time: We aim to reply to all emails within 1–2 business days. Please include as much detail as possible (e.g., order number, product name, specific issue) to help us assist you efficiently.

Mailing Address

If you need to send physical correspondence (such as returns, documentation, or offline inquiries), you can reach us at our official address in Anzio, Italy:Address: Sorin Livitchi, Vilino E16, 00042 Anzio RM, ItalyNote: For returns, please first contact our email support to obtain a return authorization number (RA) and detailed return instructions—this helps us process your return faster and avoid delays.

Order & Product Support

Common Inquiries (FAQs Preview)

To save you time, here are answers to some of the most frequently asked questions. If you don’t find what you need, feel free to contact us:

Shipping: We offer free worldwide shipping on all orders. Customs and duties taxes are included, so there are no hidden fees upon delivery. Shipping time varies by location (typically 7–14 business days for most regions).
Returns: We accept returns within 30 days of delivery for unused, unopened products in their original packaging. Contact service@anbkx.com for a return authorization and step-by-step guidance.
Product Safety: All our toys (e.g., non-toxic bubble machines, durable 3D-printed action figures) comply with global safety standards. For specific product safety certificates, request them via email.
Payments: Your payment information is processed securely through industry-leading encryption technology. We support major payment methods (credit cards, debit cards, and secure digital wallets).

Business Hours

Our customer service team is available to assist you during the following hours (Central European Time, CET):Monday to Friday: 9:00 AM – 6:00 PMSaturday & Sunday: ClosedHolidays: We observe major Italian holidays (e.g., Christmas, New Year’s Day, Easter) and will resume support the next business day.

Stay updated on new product launches, exclusive promotions, and fun playtime ideas by following our social media channels (links coming soon!). For now, you can subscribe to our email newsletter (via the homepage of https://anbkx.com/) to receive the latest updates directly in your inbox.

We value your trust and are committed to providing you with the best possible shopping experience. Whether you’re a parent, caregiver, or toy enthusiast, we’re here to help make playtime special for every child.