Shipping Policy

Thank you for shopping at anbkx.com, your premier destination for high – quality children’s toys. We understand that timely and reliable delivery is crucial for a satisfying shopping experience. This Shipping Policy outlines the details of our shipping services, including processing times, shipping options, costs, and delivery estimates.​
1. Order Processing Time​
  • Once we receive your order, we aim to process it as quickly as possible. Orders are typically processed within 1 – 3 business days. Please note that this does not include shipping time. Business days are Monday – Friday, excluding public holidays.​
  • If you place an order after 3:00 PM (CET) on a business day, it will be processed on the next business day. Weekends and holidays are not considered business days for order processing.​
2. Shipping Options and Delivery Times​
2.1 Domestic Shipping (Italy)​
  • Standard Shipping:​
  • Estimated delivery time is 3 – 5 business days after the order has been shipped. This option is suitable for customers who are not in a hurry and prefer a more cost – effective shipping method.​
  • Most of our domestic orders are shipped via reliable local carriers such as [Carrier Name 1] and [Carrier Name 2].​
  • Express Shipping:​
  • For those who need their toys sooner, we offer express shipping with an estimated delivery time of 1 – 2 business days after shipment.​
  • Express shipping is available for an additional fee, which will be calculated at checkout based on the weight and dimensions of your order.​
2.2 International Shipping​
  • We are delighted to offer international shipping to many countries around the world. However, please note that shipping times and availability may vary depending on the destination country.​
  • Standard International Shipping:​
  • Estimated delivery time is 7 – 14 business days after the order has been shipped. This time frame does not include potential customs clearance delays, which can vary by country.​
  • Shipping carriers for international orders may include [International Carrier Name 1], [International Carrier Name 2], etc.​
  • Expedited International Shipping:​
  • If you require faster delivery, we provide an expedited international shipping option. The estimated delivery time is 3 – 7 business days after shipment, excluding customs clearance.​
  • Similar to domestic express shipping, expedited international shipping comes at an additional cost, which will be clearly displayed at checkout.​
3. Shipping Restrictions​
  • Currently, we are unable to ship to certain locations due to various reasons, including shipping carrier limitations and customs regulations. Before placing an order, please check if your country is eligible for shipping on our website. If your country is not listed as a shipping destination, we regret that we cannot process your order at this time.​
  • We do not ship to P.O. Boxes. Please provide a valid street address for shipping.​
4. Shipping Costs​
4.1 Domestic Shipping Costs (Italy)​
  • Standard Shipping: Shipping costs for standard domestic shipping are calculated based on the weight and dimensions of your order. You can view the exact shipping cost during the checkout process before finalizing your purchase.​
  • Express Shipping: Express domestic shipping costs are also determined by the weight and size of your order. The cost will be clearly shown at checkout.​
  • Free Shipping: We offer free standard domestic shipping on all orders over €[X] (excluding any applicable taxes). The free shipping offer will be automatically applied at checkout if your order meets the minimum threshold.​
4.2 International Shipping Costs​
  • International shipping costs are calculated based on multiple factors, including the destination country, the weight and dimensions of the package, and the shipping method selected (standard or expedited).​
  • You can obtain an accurate shipping cost estimate during the international checkout process. Please note that customs duties, taxes, and other import fees may be applicable depending on the destination country’s regulations. These fees are the responsibility of the customer and are not included in our shipping costs. We recommend checking with your local customs office for more information on potential fees before placing an international order.​
5. Tracking Your Order​
  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. Please allow 24 – 48 hours for the tracking information to become available after the shipping confirmation has been sent.​
  • If you have any issues with tracking your order or if the tracking information seems incorrect, please contact our customer service team at service@anbkx.com. We will do our best to assist you in resolving the issue.​
6. Delays and Exceptional Circumstances​
  • While we strive to ensure that all orders are delivered within the estimated time frames, unforeseen circumstances such as shipping carrier delays, customs clearance issues, natural disasters, or other events beyond our control may cause delays.​
  • In the event of a significant delay, we will notify you as soon as possible. If you have specific time – sensitive requirements for your order, please contact us before placing the order, and we will do our best to accommodate your needs.​
  • Please note that delivery times are estimates only, and we cannot guarantee exact delivery dates.​
7. Contact Us​
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. You can reach us at service@anbkx.com, and we will respond to your inquiries as promptly as possible.​
We hope this Shipping Policy provides you with all the necessary information for a smooth and enjoyable shopping experience at anbkx.com. Thank you for choosing us for your children’s toy needs.